Refund Policy

This Refund Policy explains how refunds work on Bestis. It is part of, and should be read together with, our Terms of Service. Payments are processed by third-party providers (such as Stripe); refund timing may depend on your payment method and provider.

1. Marketplace purchases (buyer protection)

When you buy an item from another member, your payment is held in escrow and released to the seller after the order completes. You may request a refund before funds are released if:

• the item is not delivered within the stated window;
• the item is materially not as described (wrong item, undisclosed damage, or a failed authenticity check where authentication was purchased); or
• both parties agree to cancel.

To request a refund, open the order and start a dispute, or contact [email protected], within the dispute window shown on the order (and in any event promptly after delivery or the expected delivery date). We may ask for photos or other evidence. Where a return is required, the item must be returned in its original condition. Approved refunds are issued to your original payment method. Once escrow funds are released to a seller in good faith, a transaction is generally final except as required by law.

2. Borrowing & swaps

Deposits or holds placed for borrowing are released or refunded when the item is returned on time and in the agreed condition. Late returns, loss, or damage may reduce or forfeit a deposit as described at the time of the arrangement. Swaps are exchanges of items between members and generally do not involve a refundable payment, except for any service fees.

3. Subscriptions

Paid subscriptions, if offered, are billed in advance and renew automatically until cancelled. You may cancel at any time; cancellation stops future renewals and takes effect at the end of the current billing period. Except where required by law, subscription fees already paid are non-refundable, and we do not provide partial refunds for unused time.

4. Service & platform fees

Service fees (for example, marketplace or processing fees) are generally non-refundable once a transaction completes, except where the underlying transaction is refunded due to our error or as required by law. Authentication fees cover the review performed and are non-refundable once the review has been carried out, regardless of outcome.

5. How to request a refund

• Open the relevant order or subscription in the Service and follow the refund or dispute flow; or
• email [email protected] with your account email, the order or invoice reference, and a description of the issue.

We aim to review requests promptly. Approved refunds are typically initiated within a few business days; the time to appear on your statement depends on your bank or card issuer.

6. Chargebacks

If you believe a charge is incorrect, please contact us first so we can help — many issues are resolved quickly. Initiating a chargeback without contacting us may delay resolution and, in cases of abuse, may result in account suspension.

7. Statutory rights

Nothing in this Policy limits any non-waivable consumer rights you may have under applicable law, including any statutory rights to cancel or receive a refund.

8. Contact

Questions about refunds? Contact [email protected].